PARAMETERS OF OUR SUCCESS
Our main watchword has always been ‘customer care’,
that starts from the project phase to crate a product perfectly
aligned with the required features, complying even with the most
exclusive parameters and pleasing the most fussy customer. First,
we always produce an evaluation report of our competitors, besides
opening report of our competitors, besides opening a dialogue
with customers, in order to manufacture items characterized by
excellent fabrication properties, efficacy, long-lasting quality
We can say our customer care support is the key to our success
on the market, and our distinguishing feature. Therefore the final
user’s satisfaction isn’t only our main goal, but
especially the strong springboard from which to launch the project
we’re going to create. Trusting Co.s.ma.plast.
means a firm awareness of learning what the market actually needs,
making your business get very het up.
- Customer: Gaining customer satisfaction and making
it last with time is an aspect at the root of our success.
- Product standards: That means focusing on and collecting
both all the expressed and unexpressed requirements of our customers,
to make the product fit those parameters, according to the laws
- Quality system: Developing, applying and improving
a quality system aligned with the regulations in force, defining
strategies and goals, enables us to make a periodic control
and an evaluation of the achievements.
- Costs: We can determine the costs and benefits of
those activities, with the aim of achieving the best quality/price